Privacy Policy

La Pino’z Canada (“La Pino’z”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our website, https://lapinoz.ca/, place an order, use our online ordering services, communicate with us, or otherwise interact with us.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with us, we may collect the following information:

Personal and Contact Information

• Full name
• Email address
• Telephone/mobile number
• Billing and delivery address
• Other contact information you provide to us

Order Information

When you place an order, we may collect information relating to:

• Items ordered
• Order date and time
• Order value
• Delivery or pickup details
• Special instructions or preferences
• Order history

Payment Information

Payments made through our website may be processed by third-party payment service providers.

We may receive limited payment-related information, such as payment status, transaction reference, payment method, and other information necessary to process or verify your transaction.

We generally do not directly store your complete credit or debit card number, CVV, or other full payment credentials on our systems when payment processing is handled by a third-party payment provider.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of visits
• Referring website or source
• General website usage information

Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Operate and secure our website
• Remember preferences
• Improve website functionality
• Understand website usage
• Measure marketing and advertising performance
• Provide relevant promotions and communications

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

We may collect and use your personal information for purposes including:

• Processing and fulfilling your orders
• Arranging delivery or pickup
• Communicating with you regarding your order
• Providing customer support
• Processing payments and refunds
• Confirming transactions
• Maintaining records of transactions
• Improving our website, products, and services
• Understanding customer preferences and usage patterns
• Sending promotional communications where permitted by law and where appropriate consent has been obtained
• Preventing fraud, misuse, unauthorized activity, and security incidents
• Complying with applicable laws and legal requirements
• Resolving disputes and enforcing our terms and policies

We will limit the collection, use, and retention of personal information to what is reasonably necessary for identified and appropriate purposes.

Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal information.

By voluntarily providing information to us, such as when placing an order or contacting customer support, you consent to our collection and use of that information for the purposes reasonably associated with that interaction.

Where consent is required for marketing communications, you may withdraw your consent at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Withdrawal of consent may not affect processing that is permitted or required by law.

We may send you promotional communications regarding:

• New products
• Special offers
• Discounts
• Promotions
• Loyalty or rewards programs
• Events
• Other La Pino’z products or services

Where required, we will obtain appropriate consent before sending commercial electronic messages.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the message or by contacting us.

You may continue to receive transactional or service-related communications, such as order confirmations, delivery updates, payment notifications, and customer-service messages.

We may disclose personal information to third parties where reasonably necessary to provide our services.

These parties may include:

• Payment processors and payment service providers
• Delivery and logistics providers
• Technology and hosting providers
• Website and software service providers
• Customer support providers
• Marketing and analytics service providers
• Fraud prevention and security providers
• Professional advisors
• Government authorities, regulators, courts, or law enforcement where required or permitted by law

Third-party service providers may process information on our behalf and are expected to handle personal information appropriately and securely.

We do not sell your personal information as a business practice.

Our website may contain integrations, links, or services provided by third parties.

These may include payment providers, analytics services, social media platforms, advertising services, mapping services, delivery providers, or other technology providers.

When you interact directly with a third-party service, that third party’s own privacy policy may apply.

We encourage you to review the privacy policies of third-party services before providing information to them.

Some of our service providers may store or process information outside the province or country in which you reside, including outside Canada.

Where personal information is transferred to a service provider in another jurisdiction, it may be subject to the laws of that jurisdiction.

We take reasonable steps to ensure that personal information handled by service providers is appropriately protected.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

We take reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

If we become aware of a privacy or security incident involving personal information, we will respond in accordance with applicable legal requirements.

You may request access to personal information that we hold about you, subject to applicable legal exceptions.

You may also request correction of information that you believe is inaccurate or incomplete.

To make an access or correction request, please contact our Privacy Officer using the contact information below.

We may need to verify your identity before processing your request.

If you have a question, concern, or complaint regarding how we handle your personal information, please contact us first.

We will review and respond to your concern in accordance with our privacy procedures and applicable law.

Individuals in Canada may also have the right to raise privacy concerns with the applicable privacy regulator.

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy-related concern, please contact:

La Pino'z Pizza
Email: Info@lapinoz.ca
Website: https://lapinoz.ca/

We will make information about our privacy practices reasonably available to customers, consistent with applicable Canadian privacy requirements.